DelTrackeroo

Support

We're here to help you get the most out of DelTrackeroo.

About

DelTrackeroo is the delivery management app for Patrick's Continental Breads, proudly serving the Sydney and Canberra regions. Our drivers use DelTrackeroo daily to manage deliveries across these areas.

Getting Started

DelTrackeroo is built for delivery drivers. Your manager will set up your account and assign deliveries to you. Once your account is created, you can log in using your mobile phone number and the OTP code sent via SMS.

App Features

OTP Login — Log in securely using your mobile number and a one-time verification code sent via SMS.
Face ID / Touch ID — After your first login, you can enable biometric unlock for faster access. Your login credentials are stored in encrypted device storage and only released after biometric verification.
Daily Deliveries — View all your assigned deliveries for the day in a clear, organised list.
Delivery Details — Tap any delivery to see the full address, delivery instructions, and key status. Open directions in Apple Maps or Google Maps with one tap.
Photo Proof — Take a photo when completing a delivery as proof of delivery. Photos are uploaded and linked to the delivery record.
Shift Tracking — Start and end your shift with one tap. A live timer shows your hours worked.
GPS Tracking — During an active shift, your location is shared with your manager so they can monitor delivery progress. If you allow "Always" location access, tracking continues in the background while you use navigation or other apps.

Common Questions

How do I log in?

Enter your registered mobile phone number on the login screen. You'll receive a one-time password (OTP) via SMS. Enter that code to access the app.

How do I set up Face ID or Touch ID?

After logging in with your OTP for the first time, the app will ask if you'd like to enable biometric login. Tap "Enable" and verify with your face or fingerprint. Next time you open the app, you can skip the OTP and unlock instantly. You can turn this on or off anytime using the fingerprint icon in the top bar of the deliveries screen.

I'm not receiving my OTP code

Make sure you're entering the correct mobile number registered by your manager. Check that your phone has signal and can receive SMS. If the problem persists, contact your manager to verify your registered number.

How do I start my shift?

On the main deliveries screen, tap the "Start Shift" button. This begins tracking your shift time and enables GPS location updates so your manager can monitor your route.

How do I complete a delivery?

Tap on a delivery from your list, then tap "Complete Delivery." You can take a photo as proof of delivery using your camera. The delivery will be marked as completed and your manager will be notified.

Why does the app need my location?

During an active shift, DelTrackeroo shares your GPS location with your manager so they can track delivery progress in real time. If you allow "Always" location access, tracking continues in the background while you use navigation or other apps. Location is only tracked while your shift is active — never outside of working hours.

How do I end my shift?

Tap the "End Shift" button on the main deliveries screen. This stops location tracking and records your shift hours.

Can I use the app on multiple devices?

You can log in on any device using your mobile number and OTP. Biometric login is specific to each device — you'll need to enable it separately on each phone you use.

Contact Support

If you need help with the app, have questions about your account, or want to request data deletion, you can reach us directly:

Email Support

accounts@patricksbreads.com.au

Patrick's Continental Breads — Sydney & Canberra. We aim to respond within 1 business day.

Our support team can help with:

Account setup and phone number changes
Delivery assignment questions
App access and login issues
Face ID / Touch ID setup help
Data deletion and privacy requests
Bug reports and technical problems