DelTrackeroo

Privacy Policy

Last updated: March 2026

1. Introduction

DelTrackeroo ("we", "our", "us") is a delivery management application designed for delivery drivers. This privacy policy explains how we collect, use, and protect your personal information when you use the DelTrackeroo mobile application.

2. Information We Collect

We collect the following types of information:

Mobile Phone Number — Used for account authentication via SMS one-time password (OTP) verification. Your phone number is stored securely and is only used for login purposes.
GPS Location Data — Collected while you have an active shift. If you grant "Always" location permission, tracking continues in the background when the app is minimised or the screen is locked. Location data is used to allow your manager to monitor delivery routes in real time.
Photos — Captured or selected by you as proof of delivery when completing a delivery. Photos are uploaded to our servers and associated with the relevant delivery record.
Shift and Delivery Data — Shift start/end times and delivery completion status are recorded for operational purposes.

3. How We Use Your Information

Your information is used solely for the following purposes:

Authenticating your identity when you log in to the app
Displaying your assigned deliveries and shift status
Tracking your location during active shifts so your employer can monitor delivery progress
Storing proof of delivery photos for operational records

4. Location Data

DelTrackeroo collects GPS location data only during active delivery shifts. If you grant "Always" location permission, tracking continues in the background when you switch to another app, lock your screen, or minimise DelTrackeroo. This ensures your manager has a complete view of your route while you use navigation or other apps during deliveries. We do not track your location outside of working hours or when you do not have an active shift. Location data is sent to our servers at approximately 15-second intervals during an active shift. On Android, a persistent notification is displayed whenever background tracking is active.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is accessible only to:

Your employer/manager via the DelTrackeroo admin dashboard
Our hosting and infrastructure providers necessary to operate the service

6. Data Retention

We retain your data for as long as your driver account remains active. Delivery records, including proof of delivery photos, are retained for operational and record-keeping purposes as required by your employer. You may request deletion of your account and associated data by contacting your manager.

7. Data Security

We use industry-standard security measures to protect your data, including:

Encrypted HTTPS connections for all data transmission
Secure token-based authentication (JWT)
One-time passwords (OTP) for login verification

8. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Withdraw consent for location tracking by ending your shift or logging out

9. Children's Privacy

DelTrackeroo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact your employer or manager who administers the DelTrackeroo system.